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44 comments


  1. Hi,

    I own a real copy of the software yet my PC has crashed and I am now switching to MAC Boot Camp.

    I unstalled the product, entered my serial, yet I have no way to activate it.

    Can you help?

  2. admin

    hi
    we do not know what MAC boot campo is, we assume it is a Mac computer: if it is the case, SMU will not run correctly into this , just windows.

    if we’re wrong , and you need to install your owned copy into your pc, you can ask our installation service from this page
    http://seriousmagic.net/products-and-services/installation-service/

  3. Hello every body
    Could You Send Please ultra2 serious magic installation key for Trail
    Thank You Too Much

  4. admin

    please write in english

  5. admin

    hi
    your request is not clear, detail more please

  6. Geo

    Hi

    I urgently would like to purchase a copy of Ultra 2. When will I be able to do so? I would also like to purchase the extra libraries.

    Kind Regards

    Geo

  7. admin

    hi
    merchant account website setup will be completed into next 2 days, we think on Nov, 4. sorry for delay

  8. hello i so upset there is no way to buy nothing form u how can i buy this products

  9. as soon im going to pay its gave me an error and the page is in another languaje will u translado to inglish

  10. admin

    home page say: Novembre 4, 2010.
    we are working on this

    if you wanna purchase products without waiting, please open a ticket at our support desk:
    http://helpdesk4you.net
    and detail what do you intend to buy, so we’ll prepare a special “button-to-buy” for you, ok?
    regards
    SMU staff

  11. When will your products be up for sale again? I’d like to purchase a set…and there is no apparent date as to when they will once again be available.

    I see that previously you said November 4th but they are still not available.

    Thanks!

  12. admin

    hi, finally!
    we are restart selling in these hours

  13. admin

    Dear Customer
    product are again avalaible to purchase with New Swreg payment system (accept all credit cards+paypal)

  14. taking a doubt the program works in real time iso?
    a way to configure it to use a camera and put a newspaper on the air. or need some specific card? sorry english and I’m from Brazil.

  15. admin

    please refer to our tutorials into our website

  16. I have studied for probably a month concerning your product and also the chroma-key technology. I am so impressed by the products you sell. What I would like to know will the ultra 2 master sets work with the Cinegobs keyer or the Chromakey sold by Tube Tape. I so hope that it will work. I have a Sony Vaio, 4GB 64Bit operating system. It is 16 months old, and works very well. Please email me a quick reply. I am presently living in Vietnam and will be relocating back to the states in 2 months. I want to use your product for online ministry since I am a pastor. Thank you so much for your great product.

  17. admin

    hi, thank for appreciate our job
    unfortunately we cannot assure any kind of compatibility outside our products
    also usually Vaio systems (especially 64bit) cannot work fine with Ultra.
    by the way, you can even try with no risk, because we refund SMU purchase if it not work correctly into your system

  18. Gino

    I use Vegas 8.5, I am not happy with the chroma keyer that came with it, it leaves edges around the subject, I am using video clips shot with a sony vx 2100 as background. the screen is well lit.

    Will your software give better results? Does it integrate with Sony Vegas?
    Do you have a phone number so I can talk to a real person?

  19. admin

    hi
    Vegas is a VideoEditing software WITH chromaKey function, SMU2 is NOT an editing video software BUT a Vector Keying program…quite different…and of course results are better

    SMU2 does NOT integrate into vegas as Nothing other sw (except CS3) because is NOT made for do this

    SMU2 work with its virtual sets and some other made in 3MaxDs, but we assure best result only with its own Vsets, of course

    right use of SMU is use it to create effects then use it as piece for editing

    we do not talk by phone because we ssell worldwide and is time consuing and USELESS….all info are inside this website and SMU ids the best software all over the world…see demos and that’s it , no need to add much more

  20. Ronald

    1. Apa virtual set tersebut bisa di tampilkan secara live (realtime) bukan tapping??
    2. Apa saja hardware yang diperlukan utk menghubungkan kamera ke Komputer dan untuk output Video Out ??
    3. Dapatkan virtual set tersebut di konfiguasikan ke Komputer Pre Production (Globe Caster 8000) ??
    4. bisakah saya mendapatkan sample sebagai contoh??

    Makasih sebelumnya…

  21. admin

    please write in plain english

  22. J. Kannan

    It is same as adobe ultra CS3. If you give me a link of demo or trail version with virtual backgrounds. What are the items when we purchased this software. Main thing need of chroma keying, set virtual background like news,quiz,etc..

  23. admin

    hi J
    let me pretty disagree…

    1-CS3 acquire SMU as standalone package, not the contrary – Keying technoklogy used in CS3 is SMU ;-)

    2-price is HUGE different

    3-CS3 is a editing video suite, SMU is a specific tool for Keying

  24. J. Kannan

    Hi,

    if we purchase your software, how many virtual set by default. Can u give me in detail. Or otherwise online chat is available?

  25. admin

    hi
    1-SMU2 (as well described into website) comes with DEMO Basic Vset, just to do dome training, production with these sets results in a watermarked video.
    SMU2 has 4 complete Vsets Library avalaible for separate purchase, wich are well described in detail here http://seriousmagic.net/products-and-services/virtual-sets/

    Special Offer – Bundle all 4 Vsets clicking here

    2-we do not have chat but a ticket system if you need support

  26. Marcelo

    Hello I am looking for a virtual set to produce a TV show about real estate. For the video demo I saw the package of 3 Serious Magic Ultra 2, seems to be what I need. I would like to confirm that those scenes just the beginning of the video that appears in an aerial image showing several buildings and going inside a building taken at the table and showing the presenter is included in the package 3 of the program.
    I would also like to know a phone that I can contact a company official to clarify details about the product.
    My name is Marcelo and I’m from Brazil. Thanks if you can answer me as soon as possible because I need to do this work with some urgency. Thank you.

  27. admin

    Hi Marcelo
    1-SMU is simply the best and almost a “standard” in Vsets, of course the sets are exactly as described in website
    2-sorry, no phone contact, for any futher info refer to this official website or our dedicated helpdesk, we are pleased to assist our customer (please read the WALL of positive testimonials)

  28. Hi,

    1° I wanted to know if SMU2 is working only with green screen OR others colors like blue, grey, red, magenta, ……

    It’s important to me ’cause I dont’ have green screen and my vidéos are on magenta screen.

    2° The support (to install the software) needs me or not ? ‘Cause my english is not very good on vocal

    Thanks a lot.
    Nicolas from Belgium

  29. admin

    Hi Nicolas
    1-of course it work, just pick the correct color to keyng

    2-dont worry, you just connect with our techs dep, after you start the connection theywill do anything themself :-)

  30. thanks a lot for quick answer.
    I appreciate.

    regards,
    nicolas

  31. admin

    you’re welcome ;-)

  32. bruce

    I have original Ultra2 was verified and activated i tried to run on new install not able to activate
    Suggestions

  33. admin

    open a ticket to our support with all data regarding your original purchase and we’ll do a suggestion

  34. daniel

    quiero hacer un documental biblico y tengo los escenarios, puedo cambiar el fondo, pero solo se graba un escenario, ¿como puedo ocupar la variedad y grabarlos sin tener que cortar el video en varias partes?¿como puedo unir los escemario o hacer que se veA FLUIDO YA Q ESO NO SALE EN EL MANUAL?

  35. admin

    just in english please

  36. DAVIDE

    DEAR LORD I WRITE FROM ITALY VI.
    I WANTED TO KNOW IF I CAN ANSWER SOME QUESTIONS ON.
    WANT TO BUY Serious Magic’s ULTRA 2.
    I HAVE A CAMERA WITH HDMI OUTPUT.
    I HAVE THOUGHT OF PUTTING IN MY PC CARD WITH HDMI INPUT.
    QUALITY ‘is BEST OF FIREWIRE?
    ULTRA 2 SOFTWARE MAKES ME THE CARD HDMI?
    IF IT WORKS, WHICH RECOMMENDED MI HDMI INPUT CARD?
    THOUGHT FOR EXAMPLE TO Blackmagic Design Intensity Pro
    SOMEONE HAS TRIED ULTRA 2 SYSTEM WITH THIS?
    APPEARANCE RESPONSE

  37. admin

    HDMI is hardware setting, nothingto deal with postProduction
    best way to work with SMU is to have AVI uncompresssed File
    SMU is not an Editing video Progam, is a Keying+Virtual sets (sold separately) Post production system
    finally, you can record anything in best way/quality you want, then have a simple and uncompressed avi files wich will be well handled by SMU
    of course, if you work in Hires, be sure to have a highlevel pc to make rendering in a timely manner

  38. Jerry Rasco

    are you still selling ultra software download and activation?

  39. Jerry Rasco

    Also does ultra work in windows 64 or 32

  40. admin

    yes of course

  41. admin

    SMU2 works on 99% of systems, 64bit So sometimes can cause issues, depends on chip onboard and/or other Hw features
    anyway this is not a problems, because our service will assure SMU2 working into your own system during install/activation by our tech staff
    if installation /activation fail into your hardware we refund you 100% promptly OR you can choose to install into a different pc

  42. Bob G

    I already own the Ultra software – purchased through Adobe – and volume one of the virtual sets, so am I able to just purchase one of the other virtual set packages individually and install it on my machine? Thanks.

  43. admin

    sure, Virtual Sets do not require any installation

  44. I have Ultra CS3, will these virtual sets work in this Adobe version of Ultra?

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